Privacy Policy
How SkillMart collects, uses, retains, and protects your personal information under Philippine data privacy law.
Republic of the Philippines · Data Privacy Act compliant
Also read
Terms and Conditions
Rules for using the SkillMart platform, jobs, and payments.
Open documentPlatform
Platform: https://skillmart.ph · SkillMart mobile app (Android / iOS)
1. Introduction
SkillMart operates an online marketplace that connects clients who need local services with skilled workers in the Philippines. We are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains what information we collect, how we use and share it, how long we keep it, and what choices and rights you have. It applies when you:
- Visit our website (https://skillmart.ph);
- Use the SkillMart mobile application;
- Create or use an account;
- Post jobs, apply for work, message other users, make payments, or use features such as live job tracking and identity verification.
By using SkillMart, you acknowledge that you have read this Privacy Policy. Where required by law, we will ask for your consent before collecting or using certain information (for example, optional location sharing or uploading identity documents).
This Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, and should be read together with our Terms and Conditions.
If we appoint a Data Protection Officer (DPO) and/or register with the National Privacy Commission (NPC), we will update the controller details with those details.
Controller / Contact for Privacy Matters
| Item | Details |
|---|---|
| Service Name | SkillMart |
| contact@skillmart.ph | |
| Address | Municipality of Matalam, North Cotabato, Philippines |
| Data Protection Contact | SKILLMART SOFTWARE DEVELOPMENT SERVICES |
2. Who This Policy Covers
This Policy applies to:
- Clients — users who post jobs and hire workers;
- Workers — users who browse jobs, apply, and perform services;
- Visitors — anyone who browses our public website without signing in;
- Administrators — authorized SkillMart staff who review verifications, certificates, and support requests.
We do not knowingly offer the platform to children below fifteen (15) years of age, and account registration is intended for users who are at least 18 years old and legally able to enter into agreements.
3. Information We Collect
We collect information you provide directly, information generated through your use of the platform, and limited information from third-party sign-in providers.
3.1 Account and Profile Information
When you register or complete your profile, we may collect:
- Full name;
- Email address;
- Mobile phone number;
- Password (stored securely through our authentication provider);
- Account role (client, worker, or both);
- Profile photo (avatar);
- Optional profile location;
- Account preferences and settings.
If you sign in with Google or Facebook, we receive information those providers share with us according to your account settings.
3.2 Job, Marketplace, and Communication Data
We may collect and store:
- Job posts and related details;
- Job applications and hiring decisions;
- Assignment records;
- In-app messages;
- Reviews and ratings;
- Notifications and alerts.
3.3 Payments and Billing
When you pay through the platform, we may collect:
- Payment amount, method, and transaction status;
- Assignment and payment references;
- Billing information submitted through PayMongo;
- Optional proof-of-payment images.
Card and e-wallet credentials are processed by PayMongo. We do not store full card numbers on our servers.
3.4 Location and Tracking
Depending on permissions and feature use, we may collect:
- Job locations;
- Real-time worker location during active assignments;
- Map and navigation-related data.
We use mapping services such as Mapbox and related APIs to provide maps, address suggestions, and directions.
You may disable location permissions in your device settings, although some features may no longer function properly.
3.5 Identity Verification and Credentials
Workers may optionally submit:
- Government-issued ID verification;
- TESDA certificates;
- Other certifications or supporting documents.
Verification status may be displayed on user profiles as trust indicators.
3.6 Support and Contact Information
If you contact us, we may collect:
- Your name;
- Email address;
- Phone number;
- Subject and message content.
3.7 Technical and Security Information
We automatically collect technical data such as:
- Device type and operating system;
- IP address;
- Session and authentication information;
- Error and crash reports.
We may also use cookies and similar technologies for security and essential website functions.
4. How We Use Your Information
We use personal information to:
| Purpose | Examples |
|---|---|
| Provide the Service | Account creation, job matching, messaging, payments |
| Trust and Safety | Identity verification, fraud prevention, dispute resolution |
| Payments | Payment processing and transaction history |
| Communications | Service notifications and support responses |
| Improve the Platform | Bug fixes, analytics, feature development |
| Legal Compliance | Compliance with laws and lawful requests |
We do not sell your personal information to third parties for independent marketing purposes.
5. Legal Bases for Processing
Under the Data Privacy Act, we rely on one or more of the following legal bases:
- Consent;
- Contractual necessity;
- Legitimate interests;
- Legal obligation.
You may withdraw consent at any time where processing is based on consent.
7. International Storage and Transfers
Our infrastructure is primarily hosted on AWS in the Asia Pacific (Singapore) region. Some third-party providers may process data outside the Philippines. We take reasonable measures to ensure personal information remains protected.
8. Data Retention
We retain personal information only as long as necessary.
| Data Type | Typical Retention |
|---|---|
| Account Information | While the account remains active |
| Jobs and Messages | As needed for operations and dispute resolution |
| Payment Records | As required by law |
| Verification Documents | Limited period for audit and compliance |
| Security Logs | Short to medium term |
| Support Requests | Until resolved |
When data is no longer needed, we delete or anonymize it where feasible.
9. Security
We implement reasonable safeguards including:
- HTTPS encryption;
- Authentication and access controls;
- Restricted database access;
- Secure cloud file storage.
No system is completely secure. Users are responsible for protecting their passwords and devices.
Report suspected unauthorized access to: contact@skillmart.ph
10. Your Rights Under the Data Privacy Act
You have the right to:
- Be informed;
- Access your personal data;
- Correct inaccurate information;
- Request deletion or restriction;
- Object to certain processing;
- Request data portability;
- File a complaint with the National Privacy Commission (NPC).
To exercise your rights, contact: contact@skillmart.ph
We will respond within the period required by law.
Account Deletion
If self-service deletion is unavailable, you may request account closure through our support channels.
11. Your Choices
You may:
- Update your profile information;
- Manage location permissions;
- Control notification preferences;
- Disconnect social login providers.
If marketing communications are introduced later, opt-out options will be provided.
12. Third-Party Links and Services
SkillMart may link to external websites or services. We are not responsible for their privacy practices.
Please review the privacy policies of third-party providers such as PayMongo.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted at: https://skillmart.ph/privacy
Material changes may also be communicated through email or in-app notices.
Continued use of SkillMart after updates take effect constitutes acceptance of the revised Policy where permitted by law.
14. Contact Us
For privacy concerns, requests, or complaints:
SkillMart
Official support channels
- Emailcontact@skillmart.ph
- AddressMunicipality of Matalam, North Cotabato, Philippines
- Data ProtectionSKILLMART SOFTWARE DEVELOPMENT SERVICES
See also our Terms and Conditions.